user impact on performance and post occupancy evaluation

Buildings do not perform as modelled. There are many reasons for this, for example change of scope, functions, assumptions, weather, user behaviour and so forth. This paper investigates the latter. It turns the use of Post Occupancy Evaluation (POE) around and asks: what is the impact of people on building performance?  Based on IES modelling, the researchers identified those areas of performance that were sensitive to user behaviour and used the process of post occupancy evaluation to observe this as well as the standard elements related to user satisfaction.