This paper describes a study of the relationships between indoor environmental factors and individual work performance in a call center. The productivity benefits of ventilation rates appeared small, for the worker performance, only high temperature had a statistically significant negative impact on productivity. But it appears that the degree of understaffing and shift length have an impact on productivity too.
Worker performance and ventilation in a call center : analyses of work performance data for registered nurses
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Year:
2004
Bibliographic info:
Indoor Air , Vol 14 supplement n° 8, 2004, pp 41-50, 13 Fig., 3 Tab., 26 Ref.