Worker performance and ventilation in a call center : analyses of work performance data for registered nurses

Federspiel C.C.; Fisk W.J.; Price P.N.; Liu G.; Faulkner D.; Dibartolomeo D.L.; Sullivan D.P.; Lahiff M.

Federspiel C.C., Fisk W.J., Price P.N., Liu G., Faulkner D., Dibartolomeo D.L., Sullivan D.P., Lahiff M.

ventilation rate, indoor climate, occupant behaviour, performance testing

Year:

2004

Bibliographic info:

Indoor Air , Vol 14 supplement n° 8, 2004, pp 41-50, 13 Fig., 3 Tab., 26 Ref.

This paper describes a study of the relationships between indoor environmental factors and individual work performance in a call center. The productivity benefits of ventilation rates appeared small, for the worker performance, only high temperature had a statistically significant negative impact on productivity. But it appears that the degree of understaffing and shift length have an impact on productivity too.

< Back to publications