Rose T
Year:
1993
Bibliographic info:
Paper presented at a UK Building Research Establishment Energy Efficient Services In Housing Seminar, East Grinstead, 28th September 1993

The management and client role of the maintenance of the housing stock of the London

Borough of Croydon is undertaken by the Housing Department. They view themselves primarily as housing managers and not as providers of a welfare service, and as such their priorities are:

  • The collection of rent.
  • The reduction of arrears.
  • Handling disputes race relation and other tenancy matters.
  • Minimising voids.
  • Maintenance and improvement of housing stock.

The importance of energy efficiency within this context can be quite considerable. In particular the Housing Department have adopted an energy strategy in the preparation of their Housing Investment and Maintenance Programmes on sound management reasoning:

  • Ability to attract resources for the Housing Investment Programme.
  • Lower energy bills for tenants in a climate of rising rent levels.
  • High on the tenants list of priorities.
  • Reduction in maintenance and management costs