The effect of air temperature on labour productivity in call centres - a case study -

Niemelä R, Hannula M., Rautio S., Reijula K., Railio J.
thermal comfort, indoor climate, temperature
Year:
2002
Bibliographic info:
Energy and buildings, Vol. 34, Issue 8, September 2002, pp 759-764

A study on the effect of air temperature on productivity was carried out in telecommunications offices with an observational approach in call centre 1 and an intervention approach in the second call center by installing cooling units.The study shows that the productivity can be reduced by 5 to 7 % when the indoor temperatures increase.

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