Occupant feedback using a questionnaire rating liking and importance of up to 24 factors

As well as assessing the Building Sickness Score and a measure of stress, the questionnaire uses a double-Likert section rating the liking and importance of up to 24 environmental and organisational and human factors. It has been used primarily in offices to date. This paper discusses the results from 600 occupants from 8 offices that are air conditioned and naturally ventilated. Scores ranged from +19% (greatly liked by the occupants) to -15% (greatly disliked) for a modern deep-plan naturally ventilated building, and were more indicative and sensitive than Building Sickness Scores. The most important factors for the occupants were; colleagues, health, daylight, space, temperature. The least important were colour, appearance, attractiveness and privacy.